Job Posting

Encampment Outreach Outreach Support Worker

Encampment Outreach
Outreach Support Worker
Salary based on Experience

Creating Hope Society is an Indigenous non-profit organization that works with children, youth and families impacted by the ’60s Child Welfare Scoop and supports families impacted by child welfare. CHS’s mission is to create hope for positive change, mend hearts, and contribute to reconciliation through healing the impacts of intergenerational trauma and reconnecting with culture and community.

Position Summary: Under the general direction of the Executive Director/ Program Manager, the Outreach Support Worker serves as an ally to assist individuals living in encampments. The Outreach Support Worker conducts outreach on city streets and provides support and harm reduction supplies to those in need. The Outreach Support Worker also carries a caseload and can assist individuals with follow-up support. This is a full-time salary position for 35 – 40 hours a week.


  • Connect individuals sleeping rough to resources that will improve their standard of living, such as housing, income, medical supports, and identification, accompany them to appointments, and advocate on their behalf
  • Connect with street populations sleeping on public lands through intensive outreach in the River Valley, parks and other public spaces
  • The Outreach Support Worker will maintain quality work records, ensuring accurate documentation and records are kept via case notes, assessments and safety plans.
  • To maintain participant files and perform administrative duties related to the program.
  • To ensure reporting requirements, including monthly reports, yearly program summaries and community updates
  • Communicating through text, email and phone calls with participants, workers, and additional individuals who are a part of the participant’s journey
  • Meeting participants either on the street, in-home or transporting participants to appointments in the community
  • Liaise with community agencies to foster a long-term support network for vulnerable Edmontonians, attend interdisciplinary service team meetings and provide support and advocacy for vulnerable Edmontonians.
  • Outreach Support Workers will be involved in outreach, providing direct support, services and harm reduction supplies to individuals.
  • Respond to crises safely and professionally while following all safety protocols.
  • Discuss how to have a healthy level of coexistence, tolerance and respect among all the relevant stakeholders, and determine best practice
  • To perform other related duties as assigned by the Program Manager

Qualifications and Experience:

  • To have a sound understanding and appreciation of Indigenous culture and issues
  • Be able to create and maintain professional connections to community resources
  • Have excellent communication and interpersonal skills
  • Experience in counselling and case planning
  • Knowledge of de-escalation techniques
  • Knowledge of street culture and language
  • Past advocacy experience preferred
  • Knowledge of the neighborhoods, resources and population of Edmonton and the area
  • Ability to both interact and be comfortable with a diverse population
  • Must be detailed-oriented
  • Exceptional organizational skills and strong attention to detail
  • Excellent interpersonal, oral, and written communication skills
  • Proficient in Microsoft Office, particularly Word, Excel, and Outlook
  • Ability to work in a fast-paced environment
  • Flexible availability, including day, evening and occasional weekend hours


  • Diploma or post-secondary degree in human services, child welfare or justice.
  • Access to a reliable vehicle
  • 2 million LPD
  • Child Welfare check
  • Criminal vulnerability check
  • This unique position requires team members to walk long distances on rugged terrain, carrying bags with supplies that weigh between 20-25 pounds, all year around in all weather conditions.

Please email a cover letter and a resume to
Please, no phone call.

This competition will remain open until we find a suitable candidate.
We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.